BBC

"Terri took the time to understand what we needed and developed a programme specific to our challenge of being a more inclusive team with shared goals. Over a 10 month period Terri facilitated a variety of sessions from one-to-one interviews and coaching, interactive workshops, project work and full team presentations. The inspirational programme encouraged us to step outside the comfort zone and identify the major obstacles, while celebrating the successes we had achieved. Terri explored our individual values and beliefs and facilitated a move towards common values which would bring the team closer together."
Simone Pennie, Head of Finance for a division of the BBC

Business Challenge

High staff turnover, low morale, a disappointing employee satisfaction survey, and an imminent divisional restructuring programme within one Division of the BBC led to Inspire’s being invited to provide change management guidance to a team of 55 people.
Key objectives for the programme were to:

  • Improve induction and staff training processes
  • Help teams understand how to support each other more effectively
  • Provide leadership coaching
  • Enhance team communications.

How Inspire Helped

Using a confidential Appreciative Inquiry approach, Inspire interviewed a cross-section of the team to find out what was already working well within the division and what outcomes were desired from the teamwork that was to follow. A number of themes resulted from this exploration, which Inspire used to design a bespoke ten-month change programme. The programme included small and large group workshops and a series of one-to-one coaching sessions.

Outcomes

The programme achieved strong team buy-in; group members gained an appreciation of the bigger picture and a real understanding about how their activities impacted on the performance of the whole department. In the next employee satisfaction survey, 61 percent of employees reported that they felt they had had the opportunity to make a significant contribution to their department’s performance, compared with 35 percent in the previous year. Job satisfaction improved from 28 percent to 54 percent. 64 percent of respondents said they believed that the volume of their work was now manageable, compared with 24 percent in the previous year.